FAQ
Most frequent questions and answers
Homestyle Nationwide Ltd, also known as Homestyle4u, Homestyle 247 and Homestyle are all part of the same company . Our company registered address, licenses and phone number are visible on the website. Our friendly Homestyle Nationwide staff are here to speak to you if you would like any further information, please don’t hesitate to contact us or check us out on Facebook, also Click here to find out more about us
You membership fee is an annual payment added to your Homestyle account after you have placed your first order. You are not asked to pay this upfront (nor will we take this directly from your bank).
The annual membership fee is £20 (including VAT) every year. This equates to just 38p a week or £1.66 a month.
There are no other hidden charges and you will not be asked to pay any other fees (unless in the unlikely event that you default on your account but you will be notified of this). This membership fee entitles you to all the benefits Homestyle has to offer such as no deposit, no interest, no need for a receipt , the option to pay weekly, 60 Day no quibble returns policy, faulty products replaced free of charge under guarantee, free entry to all giveaways and competitions, a local van to visit you in the comfort of your on home at a time to suit you, access to your own personal shopper special offers and more.
Did you know?
We have free returns on all our orders
If you need to contact our warehouse for any order, return or delivery related query here are their details
https://www.homestyle247.com/contact/
To order click here
For a personal shopper click here
For any other info click here
We are Trading Standards approved, you can look at our reviews on the Buy with Confidence website by clicking here. You can also view our Certificate by clicking here. We are authorised and regulated by the FCA
We have also won awards for Best Customer Focus 2017, Outstanding Innovation 2019 and we were finalists for three awards at The Credit and Lending Awards in 2019.
You will need to register your information by using the Join Us Today section on our website. It is important that you do this accurately to avoid delays in setting up your account, so please check everything before pressing submit.
Click here to join
Once you place your first order with us you will need to complete via email the legal documents via Docusign that are required as well as your debit card payment details. Once this is all complete we will dispatch your order.
A Homestyle Home Shopping Van, sometimes referred to as a Mobile Shop is a Mercedes Sprinter Van but like no other! Our shops are nicely stocked full of our latest products and are displayed simply to help you find what you want and purchase it and take it straight home. We have full access to your account details meaning we can also print off statements, copies of invoices etc as our vans are fully equipped with laptops and printers.
We have personal shoppers who can place orders for you, this is a benefit for members who maybe do not have access to the internet, Homestyle vans or who simply want us to search for items for them as they do not have the time. You can access our Personal Shoppers via our Facebook group, email or text message. (We have two personal shoppers Lisa Drew and Helen Turner) click here to read about our Personal shopper Service.
No we do not credit check you. We know it’s hard for people to get finance especially if they have no credit history or have had problems with paying in the past. We have affordability checks based on the evidence you submit, this enables us to determine whether you can afford the payments.
We do not credit check we base this on your affordable income and on a low credit limit so you can prove you can make payments
If your account is approved you are given a credit limit. You can order as many items as you like within that limit. So if you have a credit limit of £100 then the amount of credit you have to spend is £100.
We will email or call you with our decision. Please note all decisions are final, as we do not credit check potential new members we do not disclose the way we evaluate account applications. We make our decisions in a confidential manner in order to prevent fraud. You can however reapply in 3 months time and we will review your account application again if your circumstances have changed.
2a ) New members : If you have placed an order that has been cancelled because you have not completed all process , if you then go on to place a further order which is also cancelled because you have not completed all process to set up your account , this order will be also be cancelled as you would’ve failed our affordability Rules. Your account will also be closed . Without Further Notice .
Yes. However you will need to have a good payment history of keeping up with pre-agreed payment terms from us and be able to prove you can afford it. You can request to raise your credit limit within My Account. Homestyle Nationwide Ltd do reserve the right to not increase your credit.
When you log in to ” my account” . You can also request a statement, amend your personal details and see your purchase history. You can also use our automated Text Back Service.
If you can’t afford the agreed repayments and your circumstances change, please contact us as soon as possible and we may be able to lower your pre-agreed payment terms to an affordable level.
Please refer to our delivery and returns policy: Most products arrive within 7 working days of ordering, often quicker. Please note: Courier can be up to 5 days and Larger products and fragile and breakable items will be delivered by our Homestyle Home Shopping Van and can take up to 14 days and will be delivered by our Homestyle direct.
All of your details are secure, your information is stored/transmitted on a encryption platform. Debit card payments are secured by Sage Pay or Takepayments. Direct Debits are secured by Go Cardless. All your financial details are totally safe. Both this website and our associated website www.homestyle4u.co.uk have up to date SSL Certificates to keep your details safe and we comply with GDPR. See our T&C and Privacy Policy for more info.
Yes we can arrange to do this for you. However we will have to send your first order with us to the address registered with us.
We keep your account open as long as you want it. However, If you have not used any of your credit within 3 months you may be asked for up to date documentation to show your circumstances have not changed.
Yes you can. You simply need to login to your account and make a payment via Sage Pay. You can then chose how much you would like to pay off.
Homestyle now cover all areas of the UK.
Our Homestyle Vans cover Sussex, Surrey, Hampshire, SE and SW London and Kent.
All other areas of the UK are website orders and personal shopper orders only, Vans will not be operating in these areas.
Text back is an easy way for you to find out your balance or how much you owe via text. You can text us with the word BALANCE and we will instantly respond. To read more click here
No sorry we do not. Nor do we sell games consoles, furniture or do loans.
We have no plans to see them in the future.