Most frequent questions and answers
Homestyle Nationwide Ltd, also known as Homestyle4u, Homestyle 247 and Homestyle are all part of the same company . Our company registered address, licenses and phone number are visible on the website. Our friendly Homestyle Nationwide staff are here to speak to you if you would like any further information, please don’t hesitate to contact us or check us out on Facebook, also Click here to find out more about us
We are Trading Standards approved, you can look at our reviews on the Buy with Confidence website by clicking here. You can also view our Certificate by clicking here. We also won awards for Best Customer Focus 2017, Outstanding Innovation 2019 and we are finalists for three awards at The Credit Awards 2019.
You will need to register your information by using the Click Here to Join Us Today section on our website. It is important that you do this accurately to avoid delays in setting up your account, so please check everything before pressing submit. You will then be contacted by a member of staff to arrange your first visit from one of our mobile shops. We will endeavour to contact you within 24 hours depending on the day you register with us,you can also Click here to join
A Homestyle Home Shopping Van, sometimes referred to as a Mobile Shop is a Mercedes Sprinter Van but like no other! Our shops are nicely stocked full of our latest products and are displayed simply to help you find what you want and purchase it and take it straight home. We have full access to your account details meaning we can also print off statements, copies of invoices etc as our vans are fully equipped with laptops and printers.
We have personal shoppers who can place orders for you, this is a benefit for members who maybe do not have access to the internet, Homestyle vans or who simply want us to search for items for them as they do not have the time. You can access our Personal Shoppers via our Facebook group, email or text message. (We have two personal shoppers Ann Everitt and Helen Turner) click here to read about our Personal shopper Service.
You membership fee is an annual payment added to your Homestyle account on joining.
For Members who have registered and placed an order with us before 2 March 2020 the annual membership fee is and will remain at £12 (including VAT) every year
For Members who register and place an order with us from 2 March 2020 the annual membership fee is and will remain at £15 (including VAT) every year
There are no other hidden charges and you will not be asked to pay any other fees (unless in the unlikely event that you default on your account but you will be notified of this). This membership fee entitles you to all the benefits Homestyle has to offer such as no late payment charges, no deposit, no interest, no need for a receipt , the option to pay weekly, 60 Day no quibble returns policy, faulty products replaced free of charge under guarantee, free entry to all giveaways and competitions, a local van to visit you in the comfort of your on home at a time to suit you, access to your own personal shopper special offers and more.
We need at minimum 1 original copy of proof of ID, original copy proof of income and 2 months original bank statements. Proof of income needs to be within the last 3 months for wage slips or within the last calendar year for your benefits entitlement. Please see below for examples of documents we accept.
We also need to see proof of income, by one of the following documents: you must have a valid bank account
• Wage Slips
• Benefit allowances
• Recent Bank Statements (online statements accepted) including all transaction activity – this is how we run our affordability checks. Must have current address on.
If your account is approved you are given a credit limit. You can order as many items as you like within that limit. So if you have a credit limit of £100 then the amount of credit you have to spend is £100.
We will email or call you with our decision. Please note all decisions are final, as we do not credit check potential new members we do not disclose the way we evaluate account applications. We make our decisions in a confidential manner in order to prevent fraud. You can however reapply in 3 months time and we will review your account application again if your circumstances have changed.
Yes. However you will need to have a good payment history of keeping up with pre-agreed payment terms from us and be able to prove you can afford it. You can request to raise your credit limit within My Account. Homestyle Nationwide Ltd do reserve the right to not increase your credit.
When you log in to ” my account” . You can also request a statement, amend your personal details and see your purchase history. You can also use our automated Text Back Service.
If you can’t afford the agreed repayments and your circumstances change, please contact us as soon as possible and we may be able to lower your pre-agreed payment terms to an affordable level.
Please refer to our delivery and returns policy: Most products arrive within 7 working days of ordering, often quicker. Please note: Courier can be up to 5 days and Larger products and fragile and breakable items will be delivered by our Homestyle Home Shopping Van and can take up to 14 days and will be delivered by our Homestyle direct.
We make every effort to keep our delivery charges as low as possible. The standard charge depends on the type of product ordered and is displayed on each product page.
You will always see all applicable charges before submitting your order.
Our delivery charges are currently:
£4.98 for orders up to £50
£5.99 for all orders from £50 to £100
Orders over £100 FREE (unless specified)
VAT is included in all charges.
From time to time, we offer free delivery on your website order. We reserve the right to change or discontinue free delivery at any time. You will be notified on free delivery dates on our website, via email and on Facebook and/or Twitter.
We keep your account open as long as you want it. However, If you have not used any of your credit within 3 months you may be asked for up to date documentation to show your circumstances have not changed.
Unfortunately Homestyle do not cover all areas of the UK. Our Homestyle Vans cover Sussex, Surrey, Hampshire, SE and SW London and Kent. All other areas such as Essex, Milton Keynes and Luton are website orders and personal shopper orders only, Vans will not be operating in these areas.
The Homestyle Community Hub is a new group set up on Facebook to allow our members to have a voice and to give their opinions on how they would like Homestyle to be in the future. Members can make any suggestions they wish and they will be listened to.