We want you to be happy with your products. If for any reason you are dissatisfied with your purchase, please contact us immediately where we will be happy to rectify the problem no quibble we’re happy to give you a full refund, including delivery charge (if applicable), provided:
•You return your item(s) to us in their original condition
•If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging
•The product has not been installed
•The product is returned with the original box and packaging, with seals and shrink wrap intact and along with any accessories received with it
•Any free gifts received with the product must also be returned
ReturnsPlease note that
with effect from 1st January 2020 any products that are to be returned to Homestyle will need to be returned via the Post Office.
Members will be sent a return label with appropriate return packaging and will need to return their items to us within 7 Days. When the item is received in the warehouse, we will text you to let you know that its been received and the total of goods will be credited to your account.
NOTE: your account will not be credited until the goods are received back in the warehouse. We will notify you when your account has been credited.
To notify us if you want to return an item:
• use this direct form –
https://www.homestyle247.com/delivery-queries/• emailing us at
orders@homestyle247.co.uk•
Call us on: 0208 102 8766 and press 2 for warehouse. with your order reference number and delivery details to hand.
Whilst the goods are in your possession you must take reasonable care of them and not use them.
We cannot cancel your purchase when:
• for any personal hygiene products such as shavers and gift sets or jewellery.
• the goods were a special order to your specification
Please also note that if you purchase cosmetics, make up, make up sets, skin care and creams we will accept them back. The items have to be returned in an unused, resalable condition when you return them.
Cosmetics products which have been opened cannot be refunded or exchanged We have a
60 Day No Quibble Policy – you have up to 60 days to change your mind once you have received your items by contacting us on the above details.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been dispatched by using our tracking facility. Simply log in and go to ‘My Account’.
If your order is not on its way to you, either email us at
orders@homestyle247.co.uk or
Call us on: 0208 102 8766 and press 2 for warehouse.
In the unlikely event that a product arrives damaged or faulty, please contact us.
Faulty goods – Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will offer a prompt repair service. You will always have the option of an exchange or refund if the fault occurs within 60 days as we offer a
60 day No Quibble Policy. In all cases we reserve the right to inspect the product and verify the fault.
To qualify for a refund or exchange the product must be:
• in otherwise ‘as new’ condition
• complete with any accessories and free gifts offered with it if possible, with the original box and packaging
