If you’re thinking of joining or are a brand new member to Homestyle, what can you expect from us? are we for real?
We get asked many questions about what we do on a daily basis, we understand why as to be totally honest we would be asking the same questions ourselves if we had never heard of Homestyle before.
But it’s true, we say what we do and we do what we say!
The top 10 questions we often get asked are:
1. I bet you charge extortionate interest?
This one is simple, we charge NO INTEREST, 0% APR. That’s it, we are not having you on. One of our biggest bug bears are companies that charge ridiculously high interest, they are only out to make money and care nothing about getting you into debt. Homestyle are against this and we do not and never will operate this way.
2. Why do you ask for ID, I bet you do credit checks?
No, we never credit check. We ask for ID as proof for us that you are who you say you are and that you live where you say you live, we also need to know that you have a bank account so that you can pay us. Put it this way we are not going to send out goods to a fake person at a fake address who has no way of paying as that would send us bankrupt in weeks !!
3. That’s too good to be true, I don’t trust it …
We are Trading Standards approved. We have even won an award for Buy With Confidence. You can also look up us on Facebook and see for yourself. We have nothing to hide, our T&C state everything including any fees we may charge and they are clearly written in red or bold so its easy to see. We know that transparency is key and the trust will follow.
We are also winners of 2017 Best Customer Focus award and have recently been Nominated for an Innovation award already this year.
4. Sounds good but I bet you wont send my order til i’ve paid for it…
No, no no. Where did you hear that? that’s not true. New members simply need to set up their Direct Debit from as little as £5 a week, we then send out your full order. You don’t need to pay in full until your order is dispatched. You then pay every week (or whenever you have agreed) and you can re order and re order whenever you have the credit available and your order will be dispatched straight away.
5. I’m not giving you my bank details I don’t know you…
We understand your worries but think back to when you first ordered from Argos or Amazon or Tesco, you would have given them your bank details with no doubts at all. We are no different only we are not a huge brand name like they are. Your details are totally safe and secure with us, we can reassure you of that. We have a SSL certificate on our website to keep all your data safe. We do not share your information with any other companies.
6. Oh you don’t cover my area…
We have recently started to cover the whole of England, Wales and parts of Scotland and Northern Ireland for website deliveries. This means you are now able to register with us. You may not see our Homestyle Vans in your area but you will have full access to the website and personal shoppers.
7. There is nothing on your website…
Well we can’t really argue with that as we only tend to have our best sellers on the website but we are working hard to get lots more items on for our re launch in June. For the time being and for all other items, special offers, discounts etc we have personal shoppers, they can find items for you and order them too so you don’t have too. Check them out on Facebook, we promise you won’t regret it. Just saying you wont get that kind of service at other high street companies…
8. But I bet your products are seconds or faulty …
Sometimes products break or are faulty, this does not mean we are selling seconds or faulty items. We use very good suppliers who sell the best quality items. From time to time we may get a dodgy batch or something breaks during delivery, this is out of our control but our no quibble policy means you can return anything within a year if you are unlucky enough to receive something that’s not up to scratch, we will replace it no receipt needed and no questions asked. Yes we really do do this, who else does that for you! Also we let you return items if you simply change your mind and no longer want it…. yes you heard that right.
9. I’ve heard deliveries are slow or never arrive…
We are now using a courier to deliver most of our items, they will email you tracking so you can see exactly when your items are being delivered, usually within 3-5 days. If an item does go missing we send a replacement and take the matter up with the courier. You do not need to worry about receipts either as we have all the information logged and can check everything for you.
Large and local items are delivered by Homestyle ourselves to ensure items arrive and are not damaged. Deliveries tend to be on Tuesdays and Wednesdays depending on when we are next in your area, but we will inform you of this if this is the case. You always have the chance to cancel your order if you need to.
We have a dedicated phone and email address for deliveries, orders and returns. Our Warehouse work hard to provide a good service for all our members.
10. Are you like Brighthouse?
We are nothing like them or other pay weekly companies you may have come across. We operate differently, we tend to sell items for the home or personal items such as fragrances, bedding and toys. Although we sell some items like washing machines and TVs they are not our best sellers. We do not sell furniture, sofas or loans. We keep your credit limit to an affordable level and will not try to sell unnecessary insurance or any add ons. More to the point from the moment you receive the items they are yours to keep, you do not need to pay off the balance before you own them.
Wow Homestyle sound great, I want to sign up, what happens now?
Step one – you need to register online and place your very first order with us. If you do not wish to order straight away you can ask one of our personal shoppers to order for you or request a van visit to your home, stocked with all our latest products. You can do this via the website.
Step two – we will text you to accept our T&Cs and email you instructions on how to set up your Direct Debit payments. This is the legal stuff!! its all clearly explained to you and a good change for you to ask any questions you may still have or be unsure about.
Step three – once you’re all set up we deliver your items direct to your door.
We welcome all new members
If you are on Facebook you can join our personal shopper group and become part of our community hub, these are great ways to get in touch with us and tell us what you think.
Our website is also a good place to go to to read our blogs, newsletters, check your balance by using our unique “text back” service, where we text you your account details direct to your mobile. You can also book a van visit and leave us a review or recommend a friend too.
We can go on but those were the main points we wanted to clarify and hope to erase any worries you may have had about us. If you still have unanswered questions then get in touch we are all happy to help. If you want you can check us out on Instagram, Twitter or our main Page on Facebook.
We look forward to you joining our friendly Homestyle family.
Leave us a comment via this blog if you want otherwise you can contact us via our website if you want to get in touch. If you want to read our recent reviews with Trading Standard Buy With Confidence or add one yourself then you can find them here
The Homestyle Team x